DEPARTMENT COORD, UNIV STORES

Job Summary

Opening for a full-time Department Coordinator with time shared in the Duke Team Store and the University 
Store. This position reports to the Deputy General Manager, Retail Operations. The Department Coordinator is 
responsible for both front-end activities (assisting customers, operating a cash terminal, and merchandising 
products) and back-end duties (ordering and receiving).

Be You.
Responsibilities

Coordinate day-to-day operations of the Team Store and University Store to ensure retail sales floors are 
properly arranged, sized, and grouped according to store standards. Evaluate inventory movement and advise 
management of recommendations to properly display, move products to different locations, etc. 

The management and staff at the Duke Team Store are also responsible for operating the Clothing/Gift 
Concessions Program for various athletic games – the Department Coordinator assists with the preparation and 
staffing of the various athletic events, as needed to meet full coverage demands in both operations.

Assist with receiving incoming merchandise transfers, verify packing slips for the accuracy of received 
quantities, and ensure that all UPCs are properly linked in NetSuite and that all items are priced correctly. Work 
with the Distribution Center to ensure timely deliveries.

Perform monthly cycle counts and ensure that inventory is kept in accurate quantities to meet customer needs 
and expectations. Confer with Stores’ management on any inventory issues. Make recommendations to Stores’
management to ensure that resolutions are communicated and acted upon for all inventory issues. 

Perform various routine clerical functions in the recording and reporting of information required for accurate and 
up-to-date departmental records; process incoming and outgoing forms and documents according to operating 
procedures; monitor and participate in inventories of merchandise.

Perform inventories as scheduled; take counts of sales, reduced, damaged, and discounted merchandise; 
record markdowns; and dispose of merchandise according to procedures. 

Assist customers in selecting products and recommending additional purchases; answer customer calls and 
inquiries; resolve customer complaints; ensure appropriate loss-prevention policies are adhered to.

Operate point-of-sale cash register as needed, processing cash and non-cash transactions. Enter new 
inventory products into NetSuite and ensure margins are correct.

Monitor -the work of lower-level and student employees; notify the supervisor of problems that cannot be 
resolved.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to 
this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of 
personnel so classified

Be Bold.

Required Qualifications at this Level

Education/Training: 
 
Requires a high school diploma. Some college preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION 
AND/OR EXPERIENCE 

Experience: One to three years of retail apparel sales and operational experience in a high-end, high volume retail operation. Must have a proven successful 
retail track record. Prefer retail supervisory experience. 

Skills:

• Excellent communication and customer service skills. 
• Demonstrated ability to prioritize and manage multiple tasks with close 
attention to detail and accuracy.
• Ability to work both independently and as part of a diverse and closeworking team in a fast-paced setting. 
• Quick learner with demonstrated problem-solving skills.
• Ability to learn and apply new technologies as needed.

Interested candidates should visit the Duke University website (http://www.hr.duke.edu/) and apply for position.
Contact: Darcy Ewalt, General Manager, Retail Operations; darcy.ewalt@duke.ed

Choose Duke.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.

Experience

Work generally requires 6 months of retail store experience including cash register operation experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

Work generally requires 6 months of retail store experience including cash register operation experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE