Coordinator, Volunteer Services

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Job Summary

The Duke Cancer Patient Support Program provides care for the whole person, from the time of diagnosis all the way through to survivorship.  We offer services including individual and family therapy, self-image services, child life services, recreation therapy, volunteer services and pet therapy.  This Coordinator position will lead all of our Oncology Volunteer Services, including Pets at Duke.  The Coordinator is responsible for Volunteer Services and Pets at Duke across all DCI locations including - outpatient cancer clinics, infusion, radiation oncology and inpatient locations as well as Pets at Duke partnerships with Live for Life and other specialties across the hospital.  The role will be 50% focused on Volunteer Services and 50% on Pets at Duke. It is an onsite position located at the Duke Cancer Center in Durham, NC with the option to work remotely 1-2 days per month, depending on the needs of the work. 

Work Performed

• • Coordinate the recruitment of volunteers to serve in specific clinic or program; interview, screen and select volunteer staff; develop and regularly maintain volunteer role descriptions and competencies
  • Develop and coordinate a training program for volunteers and operational policies and procedures which adhere to professional and ethical standards; organize and coordinate in-service workshops and other support service activities for volunteers.
  • Oversee, schedule, and provide feedback to the volunteer staff
  • Coordinate a variety of volunteer activities in the specific clinic or program; assist patients and their families with personal and social needs, including but not limited to, providing hospitality services, educational and resource information, and referrals to other programs and other supportive services
  • Develop and implement new programs, goals and objectives for patient support services; serve as a liaison to medical staff, Duke Volunteer Services, and other departments; work with Cancer leadership to evaluate effectiveness of volunteer program
  • Represent the Cancer Patient Support Program at various local and state volunteer resource groups, churches and service organizations; attend community events to share information about Program and recruit volunteers
  • Coordinate volunteer recognition events

Duties and Responsibilities – Pets at Duke

• • Partners with local unit and clinic leadership to establish schedule, determine entry route, identify appropriate location for visits, identify clinical liaison, and to work around any additional unit specific situations (i.e. staff allergies, etc).
  • Works with volunteer handlers to coordinate schedule, schedule back-up handlers, address any issues post visits/shift, provide support and address any supervisory concerns with handlers
  • For inpatient visits, prints census, assesses referral orders and reviews eligibility criteria for patients (i.e. can’t visit patients on contact isolation, prisoners, patients with behavioral issues, etc.); goes to each eligible patient’s room to introduce program and check if they want a pet visit and create schedule to give to volunteer handlers; post visit - completes Maestro documentation
  • For outpatient visits, ensures area setup for pet visit, coordinates traffic in area, manages time for session and helps cleanup area at conclusion of visit
  • Collect visit sheets, enter in database and keep records for 3 years for data tracking
  • Manages the 6 phases of the Handler and Dog Onboarding process; manage the annual competency and review for all Handlers and dogs
  • Manages the daily operations of the Pets at Duke program; fill in for facilitator volunteer if there are any unexpected absences.

Knowledge, Skills and Abilities

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires a bachelor's degree in Psychology, Sociology, Education or a related field.

Experience

Work requires one year experience in either counseling, teaching or volunteer services or a related field. A master's degree in Psychology, Social Work, Counseling or a related field may substitute for the required experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

N/A