Clinical Services Nurse - Registered Nurse - Pediatric Plastic Surgery

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Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

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• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Clinical Services Nurse - Registered Nurse - Pediatric Plastic Surgery

Job Location – Duke University Hospital

Job Hours

1.0 FTE position, Monday-Friday, 8am – 5pm.

Job Summary

The Pediatric Plastic Surgery Clinical Service Nurse collaborates with members of the healthcare team to enhance patient care by providing evidence-based clinical care and patient / family education to patients with complex urologic problems.  The Clinical Service Nurse is a dynamic and positive role model for nursing staff. 

Job Duties and Responsibilities

1. Phone calls
   1. Triage post-operative questions or concerns
   2. Triage non-surgical questions or concerns
   3. Troubleshoot management of surgical concerns
   4. Provide results to patients (e.g. labs, imaging)
   5. Follow-up with patient results (e.g. labs, imaging)
   6. Follow-up with DME companies (re: supplies)
   7. Assist with medical/supply refills
2. Paperwork
   1. Supplies (communicating with DME companies)
      1. Certified letters of medical necessity (CMNs), written standard orders
   2. Patient letters and forms (accommodations re: surgery, management)
      1. FMLA paperwork
   3. School forms
   4. Prior Authorizations
      1. Starting, completing, and following up
      2. Communicating with pharmacies
      3. Communicating with insurance providers
3. Procedures
   1. Post-operative suture removal
   2. Post-operative catheter removal
4. Patient Family/Education
5. Provider Education
   1. Post-operative care of surgical patients for nurses in DCT
   2. Clinic flow/triage/troubleshooting for nurses in CHC
6. Clinic Duties
   1. Review reasons for visits with patient/family and communicate delays when providers occupied
   2. Schedule, change, and cancel appointments as needed
   3. Schedule, change, and cancel ORs as needed
   4. Pre-operative teaching
   5. Organizing and scheduling pre-operative testing for patients as needed
   6. Placing orders
   7. Assisting with medication refills

Job Eligibility Requirements

Education    

• Graduate of an accredited BSN program

License     

• Current unrestricted RN license issued by or recognized by the NCBON

Certification 

• Prefer RNs with CPN

Experience

• Minimum 12 months applicable RN clinical experience is required

OR equivalent combination of relevant education and/ or experience

Physical and mental requirements:

• Knowledge of professional nursing theory, clinical practice standards, and scope of a nurse clinician role.
• Able to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others.
• Able to use sensory and cognitive functions to process and prioritize information, perform health assessments, treatment, and follow-up.
• Able to use fine motor skills
• Able to record activities, document assessments & interventions; prepare reports and presentations
• Able to use computer and learn new software programs
• Able to provide leadership in clinical area of expertise and in meeting organizational goals
• Able to navigate the Hospital and DUHS to provide clinical expertise to specific patient populations
• Able to withstand prolonged standing and walking with the ability to move or lift at least fifty pounds
• Able to remain focused and organized

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.