Clinical Operations Director - Nursing Quality, Magnet & Research (Duke Regional Hospital)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Duke Nursing Highlights

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

General Description of the Role

Provide overall direction and leadership for assigned clinical areas on a 24-hour basis; ensure the effective administrative management of clinical functions related to personnel and policy in order to meet the mission of patient care, education and research within a fiscally responsible organization.  Responsible for Duke Regional Hospital Magnet & NDNQI Site Coordinator, Duke Moves, Nursing Practice, Quality & Research, Professional Governance and other work to enhance and promote the nursing profession at Duke Regional Hospital and across the Duke University Health System.

Duties and Responsibilities of this Role

• Direct and coordinate work of designated employees, manage personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of patient care within designated clinical areas.
• In collaboration with other administrative leadership, develop strategic and operational plan for assigned clinical area(s). Communicate plans and continuously evaluate plans.
• Develop and communicate vision for unit care delivery models and facilitate ongoing refinement of such models.
• Provide developmental opportunities for direct reports.
• Serve as clinical operational liaison with administrative and professional personnel concerning unit and/or departmental, Hospital and Health System policies and procedures, personnel administration and budgetary preparation and control.
• Maintain interface with departmental personnel to coordinate clinical operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas, administer a program of property management and accountability. Determine and recommend necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. Ensure safe environment of care for all staff, patients, and families. Ensure effective processes for staff development, recruitment and retention. Develop and support unit, shared governance structure. Assure staff participation in departmental and Organizational Nursing Structures.
• Perform other related duties incidental to the work described herein.

Required Qualification at this Level

• Education: Bachelor (or higher) degree in Nursing and Master's Degree Nursing or a related field
• Experience: 5-years of nursing experience is required, including at least 2-years of experience in a management-level (or higher) role
• Degrees, Licensure, and/or Certification: Must have current RN licensure in the state of North Carolina, or a current compact RN license (nurses with a current compact license must apply for NC licensure within 60-days of relocating to NC). BLS certification required. 

Knowledge, Skills, and Abilities

• Ability to manage multiple organization missions. Facilitation, consensus-building, and negotiation skills
• Expert in Performance improvement and Magnet Process
• Sensitivity for and understanding of clinical disciplines and issues
• Understand cost containment and managed care systems
• The ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace
• Knowledge of necessary regulatory bodies including North Carolina Nurse Practice Act
• Expert communication skills

Job Code: 00005023 CLINICAL OPERATIONS DIRECTOR 
Job Level: J2

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.