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Certified Medical Assistant - Duke Primary Care - Riverview - Durham, NC

Work Arrangement: 
Requisition Number:  187529
Regular or Temporary:  Regular

Durham, NC, US, 27710

Personnel Area:  DUKE PRIMARY CARE
Date:  Jun 17, 2022
Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021. Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission. Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Nursing Highlights:


  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!


Medical Assistant, Certified- 

Occ Summary Work PerformedN/AKnowledge, Skills and AbilitiesLevel Charac teristicsWorking knowledge of procedures and techniques involved inadmin istering routine and specialHeavy lifting and the ability to transport s tretcher and wheelchairperformed.Working knowledge of sanitation, person al hygiene and basic health andpatients may be required.informationGood customer service skills.Age specific competencies.Working knowledge of s terile techniques and special procedures that aresafety precautionsAbili ty to establish and maintain effective working relationships withprecaut ions.applicable to worktreatments to collaborativelypatien ts and clinic staffinstructions generally acquiredMedical terminologyTyp ing skillsthrough a high school education and medical assistant programm ing.Work requires the ability to understand and follow oral and writtenp osting, order entry. Able toLevels II and III -- Ability to independentl y seek out resources andDaily clinic preparation process; registration, scheduling, chargeapplicable for work in a clinic setting. Working knowl edge of infectiondocument and communicate pertinentpatient record.treatm ent procedures tosupervised by the physician.The CMA takes medical histo ries and records vital signs, explainsThe CMA greets patients, answers t elephones, schedules appointments toinclude arriveCommission and falls a nd/orparticipate in clinic committees.performs routineprocessing, high l evel disinfection and sterilization of medicalspecimens, performing basi claboratory test in the clinic/office, taking electrocardiograms,removin g sutures/ staples, changingsterile and non-sterile dressings, promoting patient/familycontaminated supplies, instrumentinterdisciplinary health careinstruments, telephoningteam in providing direct patient care. The M edical Assistant, Certifiedpatients and ensure theexamination and proced ures, collecting and preparing laboratoryprescriptions to a pharmacy, pr eparing and administering medications asfunctions as delegated andappoin tments in MaestroCare, checkout patients, and referralscheduling; arrang es for hospitaladministrative duties as directed.patients, and prepares patients for examinations and procedures.understanding of the educationa l contentand authorizing drug refills as directed. Performs other clinic aladmissions and laboratory services, updates and files patient medicalc linic/office runs smoothly.directed by a physician,and forms. Performs o thercollections onaccountand nursing staff duringrecords, fills out ins urancemedical practice that assistmedical and/or nursing staff in the ex amination and treatment ofMay be requested to be a liaison for clinic ac tivities such as Jointbalances; correspondence, and ordering clinical an d clerical suppliesOther clinical support responsibilities include dispo sing ofadministrative andpatient care supportive duties in a Health Sys temClinical responsibilities:Administrative responsibilities:The Medical Assistant, Certified functions as an integral member of thePatient care support responsibilities may include assisting the medicalforms, handle s billing, bookkeeping to include receiving copays andand his/her involv ement in the planof care, and documenting in thecontrol procedures and s afety

Minimum Qualifications


Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation froma medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.


Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forthin the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II --Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh