Certified Medical Assistant- Adult Endocrine Triage

Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 261464

Regular or Temporary: Regular

Location:

Durham, NC, US, 27703

Personnel Area: DUKE HEALTH INTEGRATED PRACTIC

Date: Sep 11, 2025

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

https://careers.dukehealth.org/us/en/dhip

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

Duke Nursing Highlights:

Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registerednurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)

$7500 Commitment Bonus for qualifying candidates!

JOB LOCATION:

Endocrine Engagement Center - 4825 Creekstone Drive, Durham, NC

JOB SUMMARY:

We are seeking a Medical Assistant, Certified in our Endocrine Engagement Center clinic located in Durham, NC. The Medical Assistant, Certified, performs routine administrative and patient care supportive duties in a Health System remote practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. The Triage Nurse position is based in Durham, NC at a non-clinical office site.

JOB DUTIES AND RESPONSIBILITIES:

Perform telephone message taking with patients, document encounter, follow protocols and escalation plans established by clinic leadership
Manage telephone calls and in basket messages within scope.
Forms management
Participates in performance improvement projects.
Obtain prior authorizations for medications and durable medical equipment as indicated.

JOB ELIGIBILITY REQUIREMENTS:

Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
High school or GED graduation required.
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. Please indicate on resume which certification you have, the certification number, and expiration date.
BLS required
Level I -- No experience required.
Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.

JOB HOURS:

Hours are from 8:00 am to 5:00 pm Monday through Friday. No weekends or Duke designated holidays. Once fully oriented, this work can be done as a hybrid model. This means a rotating schedule of working remotely and from the office.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.