Be You.

Duke University is looking for a detail‑oriented professional to support routine clerical and record‑verification activities. In this role, you will help ensure the accuracy of records, assist callers and visitors, and support smooth office operations. You’ll be the person who keeps information moving correctly—verifying documentation, resolving discrepancies, handling inquiries, and making sure essential administrative tasks are completed efficiently.

This position is ideal if you enjoy organizing information, solving small but meaningful problems, and helping others navigate processes or find answers.

Job Requirements

• Ability to verify records against source documentation
• Ability to communicate with internal offices, external vendors, patients, and insurance representatives
• Ability to answer questions about departmental policies and procedures
• Ability to operate standard office equipment such as a microfilm reader, calculator, data terminal, telephone, and typewriter
• Ability to handle mail processing, supply ordering, and general office support tasks

This position is onsite.

Be Bold. — What You’ll Do

• Match records against source documents to ensure accuracy and compliance
• Resolve discrepancies by contacting the appropriate Duke office or external party and ensuring corrections are made
• Assist callers with general questions, concerns, or complaints
• Compose and send form letters to patients, customers, and agencies requesting information
• Operate office equipment and post information to records or ledgers
• Order and issue supplies as needed
• Sort, route, and prepare incoming and outgoing mail
• Perform other related duties that support daily office operations

Choose Duke.

When you join Duke, you join a community committed to service, accuracy, and excellence. You’ll support essential administrative processes that help departments run smoothly and allow Duke’s academic, clinical, and operational missions to thrive. Duke provides opportunities to grow your skills, collaborate with a wide range of colleagues, and contribute to a workplace that values inclusion, integrity, and continuous improvement.

Learn more about Duke’s competitive benefits at: https://hr.duke.edu/benefits/

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.