Be You. Be Bold. Choose Duke.

Be You.

Be Bold.

What You'll Do:

Safe Vehicle Operations

• Safely operate transit vehicles along established routes and schedules.
• Adhere to all federal, state, local, and University safety regulations, traffic laws, and operating procedures.
• Conduct pre-trip and post-trip vehicle inspections and document findings accurately.
• Maintain awareness of traffic conditions, road hazards, and changing operational requirements.
• Operate vehicles during varying shifts, including evenings, weekends, holidays, and other hours as required by service demands.

Passenger Service Excellence

• Provide courteous, professional, and helpful customer service to all passengers.
• Assist students, faculty, staff, patients, visitors, and individuals requiring additional support.
• Answer questions regarding routes, schedules, transfer locations, eligibility requirements, and transit services.
• Ensure passengers experience a safe, comfortable, and welcoming ride.

Route & Transit Operations

• Follow dispatch instructions and utilize sound judgment when coordinating passenger pick-ups and drop-offs.
• Maintain familiarity with assigned routes, transfer locations, service areas, roadways, and operational procedures.
• Stay current on route changes, service updates, and transportation regulations.
• Support efficient transit operations while maintaining schedule adherence and service reliability.

Communication & Emergency Response

• Receive and transmit information using two-way radio communication systems.
• Communicate effectively regarding accidents, emergencies, service disruptions, criminal activities, and other operational matters.
• Exercise sound judgment and discretion during incidents to help ensure customer and public safety.
• Collaborate with dispatch personnel and team members to support daily operations.

Documentation & Compliance

• Accurately complete required documentation, including:
  • Manifests
  • Pre- and post-trip inspection reports
  • Accident and incident reports
  • Vehicle condition reports
  • Service-related forms and records
• Prepare detailed reports regarding accidents, incidents, breakdowns, and mechanical concerns as required.
• Maintain compliance with all federal transit regulations and Duke Transit operating standards.

Training & Professional Development

• Successfully complete required training programs and certifications.
• Maintain current knowledge of transit operations, vehicle systems, safety procedures, and customer service practices.
• Participate in ongoing training to support safe, efficient, and professional service delivery.

What You'll Bring

Required Qualifications

• High school diploma or equivalent preferred; or an equivalent combination of education and experience.
• Valid North Carolina Commercial Driver's License (CDL) Class B with:
  • Passenger Endorsement
  • Air Brake Endorsement
• Ability to successfully meet all driver qualification requirements and transit operating standards.

Experience

• At least one year of experience operating public transportation vehicles, buses, heavy trucks, or other commercial vehicles.
• Experience interacting with customers or the public in a professional setting preferred.
• Equivalent combinations of education and relevant experience may be considered.

Preferred Knowledge, Skills & Abilities

• Knowledge of safe vehicle operation practices and defensive driving techniques.
• Ability to work effectively in a transit operations environment.
• Strong communication and customer service skills.
• Ability to remain calm under pressure and respond appropriately during emergencies.
• Familiarity with dispatch procedures, route navigation, and transportation regulations.
• Strong attention to detail and documentation requirements.
• Commitment to safety, reliability, teamwork, and customer service excellence.

Choose Duke.

Why Duke?

• Flexible part-time work opportunities
• Competitive compensation
• Supportive team environment
• Paid training and professional development opportunities
• Opportunity to serve a diverse campus and healthcare community
• Meaningful work that positively impacts students, employees, patients, and visitors

Ready to Make a Difference?

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.