Associate Director, Research Operations

Occupational Summary:

Provide support for research operations and initiatives by ensuring efficient IT integrations and use of Duke research administration systems, tools, and data. Provide oversight and direction of staff who are engaged in research operations and technology integrations. Additionally, serve as the product owner for myRESEARCHhome, as well as the technical and strategic lead for other research support initiatives and platforms such as myRESEARCHpath and Duke’s Research Funding program. Collaborate with other support groups, such as the Research Navigators, to support and optimize their data capture process and ensure their integration within research operations.

Work Performed:

• Strategic lead for key research support systems
  • myRESEARCHhome: Design and implement institutional tools in the portal, including effort & commitment management tools, intent to submit and proposal intake process, other support / current & pending tools, and mirrored portfolio views for faculty researchers and research administrators.
  • Other tools (e.g., myRESEARCHpath, funding program technologies): Oversee priorities, integrations, and enhancements for other key research support tools. Liaise with internal and external stakeholders to ensure that tools accurate address the needs, and that the technical specifications are met
• Stakeholder engagement:
  • Research community engagement: Seek and incorporate feedback from the research community as it pertains to supportive research IT tools.
  • Collaboration with technical teams: Partner with OIT, DHTS, and OASIS development teams to efficient integrate new and existing administrative and operational systems and workflows
  • Leadership and institutional: Partner with stakeholders at all levels – from central offices to departments to individual researchers – to understand needs and deliver solutions. Provide reports as requested.
• Process and tool development and implementation: Support the development and implementation of processes or tools associated with research support operations. Engage with stakeholders and the research community to understand the needs and determine data and technical requirements. Engage with research leadership to roll out tools and processes with the research community. Employ deep understanding of the process and data flow within and between research administrative and operational systems (e.g., COI/Compliance Apps, SPS, SAP, iRIS, OnCore, Innovate, Scholars, dFAC, IDMS, Training systems, etc.).
• Internal Operations and Metrics: Determine the elements of processes and services that need to be collected or recorded to evaluate efforts and success. Prepare reports reflecting progress, metrics, and appropriate recommendations and conclusions. Share with relevant stakeholders and evaluate any needed changes.
• Consultant and collaborator for other support groups: Support and optimize the workflows and data capture for other research support groups (e.g., the myRESEARCHnavigators team). Provide consultation or direct support to ensure efficient integrations of their workflows with other research operations.
• HR: Direct staff personnel functions, including time and attendance monitoring, hiring, performance appraisals, promotions, space management, and staff development assessments. Resolve problem situations related to staffing, onboarding, and management of current and future employees.

Required Qualifications:

• Education/Training: Bachelor’s degree required. Master’s degree preferred.
• Experience: Minimum of seven years of experience with research support operations and management of research staff.  At least one year of experience in proven leadership and effective management of the work of staff. General knowledge of internal and external research compliance regulations.

Minimum Qualifications

Education

Bachelor degree in a scientific, allied health or related field of study. Master degree preferred.

Experience

Minimum of seven years of experience with management of research staff, Skills: The intent of this job description is to provide a representative and declaration of the total of the specific duties and responsibilities of experience with grant proposals and budget development, experience with REDCap software implementation and data management skills. At least one year of experience in proven leadership and effective management of the work of a large staff. General knowledge of internal and external research compliance regulations. level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a any particular position. Employees may be directed to perform job- related tasks other than those specifically presented in this description. DukeUniversity is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are have a responsibility to uphold thesevalues. respected, and that all voices are heard. All members of our community

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.