Be You. Be Bold. Choose Duke.

Assistant Supervisor, Environmental Services

Be You.

Be Bold.

What You'll Do:

Lead Environmental Services Operations

• Monitor assigned facilities to ensure cleanliness standards meet or exceed departmental and APPA quality expectations.
• Conduct routine quality inspections and audits to assess building conditions and service delivery.
• Assist with assigning daily work responsibilities, special projects, and coverage plans for staffing shortages or absences.
• Support campus events and operational priorities through effective workforce coordination.

Supervise and Support Team Members

• Provide direction, coaching, and support to housekeeping personnel and floor care teams.
• Monitor employee performance and work collaboratively with leadership to address performance concerns and administer corrective action when necessary.
• Assist with employee attendance management and related documentation.
• Conduct shift start and end meetings to communicate priorities, updates, and operational expectations.

Manage Supplies, Equipment, and Resources

• Ensure team members have the supplies, equipment, and materials needed to perform assigned duties safely and effectively.
• Oversee vendor-managed inventory programs to support efficient supply utilization and cost control.
• Manage microfiber cleaning processes and ensure proper use, collection, and distribution.
• Collaborate with support teams to maintain equipment, coordinate repairs, and remove unsafe equipment from service.

Support Administrative and Operational Processes

• Assist with payroll-related activities, timekeeping adjustments, and workforce administration during leadership absences.
• Enter maintenance work requests and service issues into computerized maintenance management systems.
• Manage departmental keys and access control processes, including inventory monitoring and investigations involving lost keys.
• Complete administrative responsibilities accurately and within established timelines.

Deliver Exceptional Customer Service

• Build positive relationships with faculty, staff, students, and visitors.
• Respond promptly and professionally to customer concerns and service requests.
• Partner with campus stakeholders to maintain high standards of facility appearance and cleanliness.

Promote Safety and Compliance

• Support departmental safety initiatives and ensure completion of required safety training.
• Assist with reporting and documentation of workplace injuries and incidents.
• Maintain compliance with university policies, environmental services procedures, and operational standards.
• Serve as essential personnel during emergency operations and severe weather events when required.

Collaborate Across the Organization

• Participate in leadership meetings, professional development programs, and departmental training opportunities.
• Support operational continuity by assisting other areas during staffing shortages, vacancies, or special assignments.
• Work closely with managers, supervisors, safety professionals, and support teams to achieve departmental goals.

What You'll Bring

Required Qualifications

• High school diploma or equivalent experience.
• Minimum of two years of progressively responsible experience in environmental services, custodial operations, facilities management, or a related field.
• Experience serving in a lead worker, team lead, or supervisory capacity.
• Valid driver's license.

Preferred Qualifications

• Registered Executive Housekeeper (REH) certification.
• Certified Executive Housekeeper (CEH) certification.
• Experience in higher education, healthcare, or large institutional environments.

Knowledge, Skills, and Abilities

• Knowledge of custodial operations, cleaning methods, floor care techniques, and quality assurance practices.
• Ability to lead, coach, motivate, and develop a diverse workforce.
• Strong organizational and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Proficiency with Microsoft Office applications and basic computer systems.
• Effective verbal and written communication skills.
• Customer-focused approach with strong interpersonal skills.
• Ability to maintain professionalism and confidentiality in all interactions.
• Knowledge of safety practices and regulatory compliance standards related to custodial operations.

Choose Duke.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.00 to USD $27.20. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.