Appointment Coordinator - Cardiology

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

We are seeking an Appointment Coordinator to coordinate and perform a variety of duties associated with appointment scheduling for provider clinic visits, genetic appointments, studies and procedures.

JOB DUTIES AND RESPONSIBILITIES

• Procedure Scheduling - Responsible for scheduling various cardiology diagnostic procedures. Procedures include, but not limited to echocardiograms, echo stress tests, cardiac Holter monitors, cardiac event monitors, and vascular testing for multiple cardiology clinic sites.

• Schedule Auditing – Reviewing the accuracy of all the provider’s schedules to ensure they are opened or closed appropriately.

• Scheduling Responsibilities - Oversee scheduling for various clinics and procedures, including:
  • Cardiac Diagnostic Procedure scheduling across multiple locations across Cardiology and other departments
    • Contact patients and schedules diagnostic testing appointments. Ensure the diagnostic testing orders are processed and scheduled within a week of order date.
    • Provide procedure instructions as needed
  • Schedule procedures for the MICRA AV research study
  • Schedule and coordinate with clinic outpatient appointments or other types of appointments.
  • Complete Schedule Change Requests (SCRs) as needed
  • Transcribe cardiac diagnostic orders from outside facilities
  • Other ad-hoc scheduling needs as requested
• Manage referrals for cardiac diagnostic testing 

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

• Advanced Experience with Maestro Care EMR and scheduling preferred.

• Cardiology medical terminology preferred.

• Customer service experience preferred.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodationwill be provided by each hiring department.