Application Analyst -Enterprise Application Services Level 2

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Position Title     Application Analyst for DHTS Enterprise Application Services
Job Description    Summary

The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications. 

Work Responsibilities    Level 1: 
Interprets and analyzes systems, data, and information with supervision.
Implements applications, tools, processes and structures that assist end users with the management of data in their business unit. 
Provides systems support, including troubleshooting and the configuration and testing of software. 
Ensures security of technology solutions with supervision. 
Participates in planning and providing customer training sessions on system use or revisions. 
Assists in making oral and written presentations to project teams and management. 
Completes moderately complex tasks and portions of larger information system projects with directions. 
Identifies internal resources to build project team performance. 
Updates system, operational and department documentation. 
Recommends areas for process improvement. 
Perform other related duties incidental to the work described herein. 

Level 2: 
In addition to the duties described for the Level 1, the Level 2 will:
Applies best practices to the management of the information system life cycle.
Analyzes, modifies, designs and researches information systems and processes.
Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
Assists in the evaluation and revision of existing information systems.
Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
Makes oral and written presentations to project teams, management, and other departments.
Coordinates and operationalizes simple to complex projects with direction.
Initiates, writes and evaluates system, operational and department documentation.
Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.

Level 3:
In addition to the duties described for the Level 2, the Level 3 will:
May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
May conduct continuing education sessions and new employee training.
Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
Optimizes departmental and interdisciplinary resources to maximize team.
Has a leadership role in the evaluation and revision of existing information systems.
Coordinates and operationalizes complex projects.
Minimum Qualifications    
Education    Bachelor's degree in a technical or related field, or four years of equivalent technical experience required.  

Experience    NOTE: If years of experience are used as equivalency of a degree, then those years do not count toward level consideration.

Level 1:
No experience required beyond the minimum education (or equivalent experience) requirement. 

Level 2:
Two years of related experience is required. 

Level 3:
Four years of related experience is required.

Required Skills    Level 1:
Customer service
Critical thinking
Statistical reporting
Data coding - general
Data analysis and trending
Effective oral and written communication
Database design/programming
User technical support/training
Database management software
Ability to translate business process into a technical solution

Level 2:
In addition to the KSAs described for the Level 1, the Level 2 will demonstrate:
Knowledge of project management to manage deliverables
Designing specifications for information systems
Implementation of information systems
Maintenance of information systems
Procurement procedures
Quality assurance (may be required)
Adult learning and training methods (may be required)

Level 3:
In addition to the KSAs described for the Level 2, the Level 3 will demonstrate: Ability to lead discovery sessions
Advanced technical consultation and support
Ability to design complex information systems
Financial procedures
Implementation of complex information systems
Contract negotiation theory (may be required)
Desired Skills    Excellent teamwork skills
Excellent problem solving, analytical, and technical troubleshooting skills.
Prioritization skills and ability to manage multiple projects concurrently
Ability to work on a flexible schedule.
Strong research and documentation skills.
Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
Ability to work independently.
Self-motivated and goal-oriented.
Ability to interact well and effectively communicate with all levels of leadership.
Excellent time management and organizational skills.
Excellent communication skills (verbal and written).
Excellent presentation skills.
Intent    The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. 
Equal Opportunity    *******************************************************
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
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Essential Job Functions    Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.