Ambulatory Operations Analyst

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

The Ambulatory Operations Analyst will support operational and performance analytics services for Duke Health Ambulatory Services, inclusive of Duke Primary Care and Urgent Care, Duke University Hospital Based Clinics, Duke Health Integrated Practice, and associated School of Medicine clinical departments. The Ambulatory Operations Analyst is highly skilled and experienced data engineer responsible for data acquisition and development, data analysis and storytelling, planning and organization, communication and problem solving, and stakeholder engagement and support. The role involves regular interaction with operational and departmental leadership, including COOs, VPs, and Clinical Department Chairs to support statistical analysis, data analytics, and business intelligence to inform decision making, strategic planning, and continuous improvement across the organization. The Ambulatory Operations Analyst, will play an active role in enhancing clinical and operational outcomes through data-driven insights.  

JOB DUTIES AND RESPONSIBILITIES

Operational Analytics Support and Performance Reporting       

• Support senior operational leadership with focused analyses to manage the performance of key strategic priorities and business processes.

• Collaborate with senior operational leadership to understand and address critical operational challenges via data driven insights.

• Translate complex data insights into actionable strategies and improvement plans.

Data Analysis and Story-Telling

• Serve as primary subject matter expert for one to two domains (process, customer, subject area, analytic methods).
• Utilizes established methodologies and tools proficiently, with room for growth in advanced techniques.
• Conduct comprehensive data analysis to uncover trends, patterns, and insights. 
• Translate data findings into actionable recommendations and narratives.
• Create compelling visualizations and dashboards using tools like Tableau or Power BI. 

Data Acquisition and Development

• Identify, procure, and validate diverse data sources relevant to ambulatory operations and performance, ensuring data accuracy and integrity. 
• Develop design documents for data mapping and data transformation processes.
• Perform gap assessment to identify gaps between business requirements and data availability.

JOB ELIGIBILITY REQUIREMENTS

• Bachelor’s degree in a related field, or 4 years of equivalent technical experience required if no degree. Degree in Information Sciences, Computer Science, Engineering, Public Health, Statistics/Biostatistics, or a health-related discipline preferred. 

• 3+ years of experience in data analysis and related fields. Recent and prior healthcare experience or analytical experience as post-doctoral or research associate acceptable or preferred. 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.