Advancement Services Coordinator Development & Alumni Relations, The Fuqua School of Business

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

The Advancement Services Coordinator must demonstrate successful project management and organizational skills, and have a strong attention to detail. Responsible for collecting and documenting data from various sources; producing lists, reports, and briefings; and supervising student employees. The Coordinator reports to the Sr. Director of Advancement Services and works closely with other members of the Fuqua Development and Alumni Relations (DAR) department and other departments at Fuqua and Duke.

Job Duties

Data management support (60%)

• Provide alumni and prospect database management by updating biographical information, recording alumni engagement, and noting general life updates provided by alumni, staff, and faculty.
• Research alumni and donor prospects using a range of tools and resources. Update alumni and donor information in the SAP-based database and pass along prospect leads to alumni engagement and fundraising staff.
• Responsible for uploading attendance and appending updates to the alumni database for events not captured through the Cvent system.
• Manage the transition of information from the student database to the alumni database, including verifying biographical information, confirming degrees, coding alumni to appropriate affinity groups, and supporting class email distribution lists creation.
• Collaborate with the Dean’s Administrative Coordinator to update Fuqua Board of Visitors membership, biographical information, and meeting attendance in the database.
• Collect and record student activities in the alumni database.
• Support the Sr. Director of Advancement Services in compiling lists and information for surveys featured in various publications.

Individual and event briefings support (20%)

• Create donor and event briefings for Fuqua’s Dean, senior Development & Alumni Relations staff, and other audiences.

Information and research support (10%)

• Track incoming requests for the Advancement Services team.
• Provide timely responses to requests for information from alumni, students, faculty, and staff.
• Conduct research for projects as signed by the Sr. Director of Advancement Services.
• Manage general email inboxes.

Student employee management (10%)

• Manage the hiring process for student employees.
• Train student employees.
• Prepare project assignments for student employees and manage their work flow.

Requirements and qualifications

• Two years of postsecondary education required.
• Successful project management experience, including meeting numerous deadlines and objectives and managing multiple concurrent projects with limited resources.
• Strong attention to detail, flexibility, and ability to work independently and in a team environment.   
• Superb organizational skills.
• Proficiency with Microsoft Office products (Word, Outlook, Excel) and willingness and ability to master a proprietary SAP-based database tool.
• Experience doing research using the internet and social media.
• Excellent written and oral communication and customer service skills.
• Excellent interpersonal skills, sound judgment, and experience handling confidential information.
• Strong work ethic in a fast-paced, results-oriented team environment.
• Creativity, adaptability, diplomatic skills, and a sense of humor.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $24.41 to USD $39.07. Duke University considers factors such as (but not limited to) the scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.