Administrative Director of Outreach - Clinical Labs

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About Duke University Health System Clinical Laboratories

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health's diverse patient population by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.

General Description 

In conjunction with the Medical Director of Outreach and Business Development and Department of Pathology Chief Administrator create, implement, and effectively manage the creation of the outreach service line for Duke Pathology and Clinical Laboratories. 

Duties and Responsibilities 

• Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and active pursuit of new service offerings to increase volume, involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action.
• Ensure appropriate bottom line targets are developed and met relative to quality of care through the hospital's quality assurance program; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.
• Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts; work with Medical Staff Services to develop and enhance physician relations and recruiting where appropriate. Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals of hospital into service lines. Coordinate with, and enhance, key partnerships to support service lines.
• Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.
• Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments to develop supplier contracts; participate in Service Line Performance Team.
• Supervise and coordinate work of designated employees, which could include departmental staff supporting business functions and may include divisional business management employees; manage personnel activities to meet University and departmental objectives in training, equal employment and pay, and wage and salary administration; advise on employment terms as appropriate.
• Perform other related duties incidental to the work described herein.

Required Qualifications 

Education

Bachelor's degree required.

Experience

Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.

A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

• Supervision
• Budget Projections
• Trend Analysis
• Interviewing Skills
• Personnel Practices
• Accounting/Bookkeeping
• Duke Payroll System
• Office Procedures
• Duke Accounting System
• Billing/Collections
• Insurance Claims
• Correspondence
• PC Word Processing Software
• PC Spreadsheet Software
• PC Database Management Software