Administrative Coordinator - Neurology

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

Duke Hock Plaza – 2424 Erwin Rd, Durham, NC 27705 

JOB SUMMARY

We are seeking an Administrative Coordinator to assist department or division head in administration of department operating procedures and programs.

JOB DUTIES AND RESPONSIBILITIES

• Lead strategic projects and initiatives as directed by Department Leadership including oversight of database systems and coordination of departmental events.
• Collaborate with Vice Chairs and other departments to plan and execute events aligned with departmental and committee goals.
• Collaborate with the Vice Chair of Professionalism, Inclusion, Diversity, and Empowerment (PrIDE) and other departments to plan and execute events and projects that support the goals of the Diversity & Inclusion Committee
• Manage cross-departmental and multi-divisional projects, ensuring smooth coordination and timely execution.
• Provide ongoing operational and organizational support for clinical initiatives and improvement efforts.
• Lead quality improvement initiatives, offering consistent updates and feedback to leadership.
• Influence and optimize internal project management processes related to marketing and clinical leadership.
• Provide monthly reports and updates on pending initiatives and clinic metrics to clinical leadership.

• Serve as the departmental administrator for the Qgenda database, which manages provider information, scheduling, clinical targets, and more. Provide training and onboarding for new users.
• Collaborate with Qgenda system representatives to maintain and optimize database functionality, automation, and reporting.
• Partner with Division Chiefs to assess annual inpatient coverage needs and create rotation schedules.
• Develop and implement improvements in database reporting and analytics.
• Liaise with the Health System to secure the necessary equipment and space for departmental operations.
• Work alongside the System Physician Liaison to promote educational initiatives and strengthen outreach to primary care providers.

• Manage the Teleshadowing Experience Program, including applicant review, communication, compliance, pre-shadowing interviews, and scheduling.
• Support projects focused on identifying and addressing health disparities within the department and patient population, including planning and implementing improvement strategies.

• Plan, organize, and execute in-person and virtual public service seminars, medical education sessions, and community outreach events (sometimes outside of regular business hours) across the department.
• Source and coordinate with vendors for departmental events.
• Assist Department Communication Strategist in managing social media presence for strategic divisions to support outreach and engagement and maintain and update key components of the departmental website.
• Maintain comprehensive and up-to-date department rosters to facilitate communication across leadership, DHIP, and DUHS staff.
• Assist the Vice Chair of PrIDE with the management and upkeep of the faculty handbook
• Maintain and update all departmental organizational charts.
• Actively participate in and contribute to meetings involving faculty, clinic personnel, and divisional staff.
• Perform other project-related duties as assigned.

JOB ELIGIBILITY REQUIREMENTS

• Work requires a general business background generally equivalent to a bachelor's degree in a business related field. 

• Work requires 2 years related business or administrative experience to become familiar with general personnel practices, accounting and budgeting principles and coordination of major office activities.

   

• A master's degree in a business related field may be substituted for 2 years experience.

   

• OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.