Accounts Receivable Supervisor- Coding Operations

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

General Description of the Job Class

Supervise and coordinate the activities of the Accounts Receivable section of the Duke Hospital Business Office.

Duties and Responsibilities of this Level

Supervise and coordinate activities of the Accounts Receivable section of the Duke Hospital Business Office to include the processing of third-party claims and the maintenance, review, updating and collection of patient accounts in accordance with hospital credit policy.

Approve various transactions including refunds, ability-to-pay allowances, discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required.

Investigate special collection problems and confer with patients or financially responsible people as required to advise concerning hospital credit policy and to make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to Delinquent Accounts section.

Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required.

Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.

Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties. Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards. Develop and recommend operating policies and procedures for Accounts Receivable section.

Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.

Initiate various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules, training new employees.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in accounting or a directly related field.

Experience

Work generally requires five years of progressive experience in an accounts receivable environment. A bachelor’s degree in accounting or directly related field may be substituted for the education requirement and 2 years’ experience.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

SUPERVISION

BUDGET PROJECTIONS

ANALYZE TRENDS

INTERVIEWING SKILLS

PERSONNEL PRACTICES

ACCOUNTING/BOOKKEEPING

DUKE PAYROLL SYSTEM

OFFICE PROCEDURES

DUKE ACCOUNTING SYSTEM

BILLING/COLLECTIONS

INSURANCE CLAIMS

CORRESPONDENCE

PC WORDPROCESSING SOFTWARE

PC SPREADSHEET SOFTWARE

PC DATABASE MGT SOFTWARE

Distinguishing Characteristics of this Level

N/A

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Equal Opportunity Employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.