AI Communications Manager

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Position Overview

The AI Communications Manager will be responsible for managing the AI at Duke story, brand, and promotional activities. This role will ensure that the stories and messaging around AI activity at Duke reflect the priorities and strategic direction of the Provost’s Office, in alignment with Duke Marcomms. It will also serve as a support and amplification point for Duke units, including academic schools and the Duke Health system, engaged in AI research, teaching and learning, service, and staff development. The role will manage the AI at Duke website, newsletter, and social media, and will be responsible for generating stories and other content that tell Duke’s story around AI and other innovation trends.

Key Responsibilities:

Maintain AI at Duke website (30%)

• Work with communicators and other staff across Duke to reflect all AI-related activities within academic and administrative units, ensuring that website content supports the goals of the Provost’s Office, LILE, and the collaborating units
• Generate, update, and maintain content to ensure consistency, accuracy, and timeliness
• Triage inquiries related to AI to units/individuals across Duke
• Work with LILE and Duke Marcomms to ensure that all key messages are aligned with Duke priorities and messages
• Align with all Duke brand standards
• Ensure accessibility compliance
• Maintain and optimize content for SEO and other best practices
• Work with LILE and OIT to ensure website security and updates

Manage AI at Duke monthly newsletter (30%)

• Draft success stories, news stories, and other content updates
• Highlight all upcoming events at Duke around AI (as open/relevant to newsletter audience)
• Amplify stories and event promotions coming from other units at Duke
• Support community building and engagement efforts around AI and other innovation trends
• Focus on the needs and priorities of the primary audience: Duke faculty, staff, and students
• Monitor newsletter analytics and adapt strategy and tactics according to engagement data

Storytelling and messaging (30%)

• Seek out and tell stories of AI innovation at Duke University, in collaboration with communicators across Duke
• Amplify messages and updates coming out of Duke units
• Manage social media content or accounts focused on AI at Duke content
• Ensure that the website, newsletter, social media, and other channels reflect the diversity and dynamism of AI-related research, teaching, and resources at Duke

Support other Provost and LILE priorities as needed (10%)

Minimum Qualifications

Education

Work requires communications, marketing, strategic planning, analytical and organizational skills generally required through completion of Bachelor's degree in journalism, public relations, communications, English or a related field.

Experience

Requires four years of experience in journalism, public relations, systems. marketing or related field with experience posting and publishing through print and electronic mediums, including content management Work requires communications, analytical and organizational skills necessary to manage and coordinate a variety of tasks. Experience working in an academic environment is preferred.

Preferences:

• Experience in higher ed communications preferred
• Website and newsletter management preferred
• Experience with academic or STEM communications preferred
• Proven track record of engaging storytelling preferred
• Experience in science, technology, or AI marcomms is preferred

Job Code: 00001218 COMMUNICATIONS STRATEGIST
Job Level: 13

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.