ADMINISTRATIVE DIRECTOR

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Job Summary

This position reports to the Chief Administrative Officer and serves as the Business Executive for the Chiefs of the Divisions of Endocrinology, Rheumatology, and Hematology within the Department of Medicine. The individual collaborates with senior leadership from the DOM, DUHS, SOM, and DHIP to create business strategies, including both academic and clinical outreach.

Provide administrative leadership and financial oversight of the daily operations and business planning for the three Divisions, including Finance, Program and Business Development, Faculty and Staff Affairs, Human Resources, Facilities, External Business Relations, and Educational Strategy.  This dynamic role is the administrative leader across the tripartite missions within Duke University and Duke Health Integrated Practice (DHIP). Acts as senior advisor to the Division Chiefs.

Collaborating with the DOM, DUHS, DU, and DHIP senior leadership to create strategic and operational strategies to enhance continuity of care, coordination across providers, and development of comprehensive care plans for DOM core evaluation and management divisions – including Endocrinology, Rheumatology, and Hematology. Working with the Vice Chair of Ambulatory Services, Vice Chair of Quality and Innovation, and Service Line Leaders, develop strategic and operational plans for the Department of Medicine (DOM) ambulatory enterprise.

Duties and Responsibilities

• Optimize network footprint – use DUHS and PDC case-mix assessments and market analysis across sites to validate that the right care is being delivered in the right place, by the right provider, at the right time.

• Organize into a care continuum – streamline patient experience - optimize patient flow, and reduce wait time - by establishing multisite dashboards to track clinical, patient satisfaction, and financial metrics across the system for a single condition or functional service.

• Align clinician compensation incentives with value-based goals, including productivity, quality, citizenship/engagement, variable and at-risk components, affordability, operational efficiency, and provider satisfaction.

• Collect data and measure the total cost of care across the system – specifically, developing standardized care protocols for several specialized episodes (e.g., transplants, cancer care, etc.) and tracking data at each patient touch point within the episode to monitor clinical effectiveness, financial outcomes, and patient satisfaction.

Monitors and directs the operational and financial performance of all assigned areas and divisions. Maintains a management reporting system, providing timely data and financial analytics related to program development and execution in the value-based care models.

Serves as the business executive representing the Department in developing and managing high-value and more equitable care management programs. Working with the Vice Chair of Clinical Affairs and Vice Chair of Quality and Innovation in performing regular outcomes evaluations, including patient-centered and health equity measures. 

Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees, and represents the department and hospital/facility in community outreach efforts as appropriate.

Education

Work requires a Bachelor's degree in Business Administration, Hospital Administration, Accounting, or a closely related field.

Experience

Work requires a minimum of nine years progressively responsible experience in administrative management, to include proficiency in budgeting, grants and contracts, personnel supervision, and space and facilities management. A Master's degree in Business Administration, Hospital Administration, Accounting or a closely related field may substitute for two years of required experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.