Service Access Manager - NCEENT of Cary & Chapel Hill

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

NCEENT of Cary - 1010 Tryon Village Drive

NCEENT of Chapel Hill - 1838 M.L.K. Jr Blvd

*MUST BE WILLING TO TRAVEL BETWEEN BOTH LOCATIONS*

JOB SUMMARY

We are seeking a Service Access Manager responsible for the overall customer service and patient access activities of North Carolina Eye, Ear, Nose & Throat satellite offices.  The front desk team (PSAs) and surgery schedulers will report to this role.

JOB DUTIES AND RESPONSIBILITIES

• Direct and coordinate all patient scheduling activities including check-in, check-out, surgery scheduling and financial services activities for NCEENT satellite offices.
• Maintain interface with physicians, patients, and administrative staff to provide information and to resolve problems relating to clinic services and patient experience.
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities.  Train new personnel and fill-in as backup if needed.
• Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, vacation schedules and maintaining payroll for these teams.
• Develop policies and procedures to improve patient care and utilization of clinic resources.
• Enforces regulatory and compliance requirements (HIPPA, Joint Commission, etc.).  Accountable for enforcing and following internal controls, particularly as it relates to cash management.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma required. A Bachelor's degree in a related field is strongly preferred.

• Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in healthcare or business may substitute for four years of experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.