Provider Support Assistant - Access, Endocrinology

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

REMOTE - Onsite Location: Green Level Cary, Endocrinology - 100 Duke Health Cary Place 

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Oversee template and schedule changes ensuring optimal communication to both the patients and the providers
  • Process SCRs within 48 hours of receipt and ensure accuracy and completeness
  • Ensure that changes are reflected in Maser Care within 1-2 weeks and follow-up if changes are not made
  • Enter scheduling inquires and follow-up if scheduling issues are not addressed within 3 days
  • Ensure all patients are “bumped” in a timely fashion per governing standards.
  • Reschedule patients due to provider failing to meet PDC 45-day Planned Absence policy
  • Schedule clinic or procedure appointments when necessary
  • Review provider appointment schedules to ensure scheduling accuracy per the associated visit reason
  • Manage urgent returns
  • Review schedules and templates for errors
  • Manage overbooking as appropriate
• Provide statistical data to Endocrine Leadership
  • Track and report physician clinic visits and session expectations
  • Track and report capacity issues for clinic schedules and sites
• Schedule Patients
  • Match those patients not processed through the Specialty Access Center to available clinic slots based on availability, care needed, and patient type 
  • When demand dictates, work with Patient Support Associates to accomplish this task
• Ensure the accuracy and appropriateness of provider schedules
  • Coordinating with patient support staff in the clinic, review provider schedules in advance and ensure patients are in correct appointment slots and overbookings are minimized or approved.  As directed, re-book patients. refer patients to the patient Access team for re-booking
  • Review schedules ne week in advance to identify cancellations and potential scheduling errors, communicate to scheduling center about sooner appointments and fill cancellations or gaps in schedules
  • Ensure that patient support staff are contacting patients 5-7 days in advance to review appointment date, time and location
• ONLY AS DIRECTED BY THE DIVISION’S PATIENT ACCESS TEAM, ASSIST PATIENTS WITH THE SCHEULING OF APPOINMENTS.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• e-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.